Safety Notices and Recalls

Dear customer,

Your safety is important to us. We therefore check the quality and safety of the materials used in our bikes and components at regular intervals.

It has been determined that a small number of the supplied stem bolts used in One-Piece Cockpits in the delivery period from 2024, may not be able to withstand all loads. From the individual cases identified and known to date, it can be concluded that individual series in a delivery cycle could be possibly affected. We are currently investigating this. The current status of our root cause analysis has revealed that individual screws were manufactured too hard. This can lead to individual stem bolts coming loose or even breaking. In the worst-case, this could cause people to lose control of their bike, which could also lead to falls.

As it is currently not possible for us to predict whether the individual stem bolts have actually been installed at all and in which One-Piece Cockpit and whether you are one of those affected, we would ask you to stop using your bike with the One-Piece cockpit as a precaution if you notice any abnormalities on your One-Piece Cockpit. Please note that we are currently unable to provide any information on the group of people affected until the analyses have been completed in a timely manner.

If, as part of the root cause analysis, we come to the conclusion that you are also potentially affected, we will contact you directly using the existing contact details and inform you of the next steps. We hope for your understanding. The entire ROSE team wishes you a good and safe ride.

If there are any abnormalities on your bike that suggest that your bike is affected, please contact us by e-mail
at the following e-mail address: technik@rosebikes.com

Illustration: Screws on the one-piece cockpit