Safety Notices and Recalls

Dear customer,

Your safety is important to us. We therefore check the quality and safety of the materials used in our bikes and components at regular intervals, both in regard to construction and production quality.

We are currently investigating a production batch of bicycle frames that were installed in the ‘Scrub’ (MTB) bicycle model, in the 2023/2024/2025 sales period. A small number of these frames may not be able to withstand all loads due to an irregularity in the production process.From a first identified individual case, consultations with the production site such as our ongoing quality inspection, we suspect that a single series in a frame production line within a delivery cycle could be affected hereof. The current status of our root cause analysis has so far revealed that, in addition to an individual case, other individual bikes in this series could also have an irregularity in the weld seam of the head tube, which in the worst case could lead to this weld seam tearing under load. In the worst case, this could also result in a fall. In the worst case scenario, those affected could lose control of their bike, which could also lead to falls or injuries. We are taking the matter very seriously, are currently investigating it at full speed and are trying to verify our suspicions through further analyses and further restrict the group of people potentially affected. As it is currently not yet possible for us to predict whether the irregularity is possible at all and for which individual bikes from the sale and whether you are also one of those possibly affected, we ask you to stop using your bike purely as a precaution and to contact customer service by email at bikesupport@rosebikes.com using the subject ‘SCRUB frame QC2025’.

Important note: If you have already used the scrub very intensively, the probability of the weld seam failing is very low, but cannot be excluded completely.

If, as part of the root cause analysis, we come to the conclusion that you are also potentially affected, we will contact you directly using the existing contact details and inform you of the next steps.

As things stand at present, we will check the weld seam of the head tube on the frames that may be affected in order to decide whether to continue using or replace the frame on an individual basis. If you have already resold a bike with a frame (model: ‘Scrub’; sales period 2023-2025), please forward this information to the buyer.

We hope for your understanding. The entire ROSE team wishes you a safe and pleasant ride.