Payment

You will be automatically redirected to the PayPal page after completing your order so that you can complete your payment. Your PayPal account will be debited directly.

 

Why is PayPal not a payment option for my order?

We only offer the option of paying via PayPal for products available for immediate dispatch for items being shipping to the EU or Switzerland. If one or more items in your order are currently not in stock or if you are shipping to outside the EU or Switzerland, then you cannot pay via PayPal.

You can pay with VISA or Master Card during the order process. When you place an order, the amount is initially only reserved on your credit card. This reservation may appear as a charge on your credit card account, but it is not an actual charge. The amount will not be charged until your order has been shipped.

Once you have completed your order, you will first receive an order confirmation. We will then send you a separate email with the exact invoice amount, our bank details, and the payment reference for the transfer. As soon as we have received your payment, we will ship your items. 

Our bank account details can be found here.

What do I need to do if I receive a payment reminder?

Please check whether you have already made a payment and otherwise transfer the open balance listed in the reminder according to the instructions. Once we receive the payment the matter will be closed. If you have already made a transfer, then you are welcome to send us proof of payment via email, so that we can close the matter.

 

How do I get a copy of the invoice?

If you have a customer account, you can download your invoice there at any time. 
If you're a new customer or need an older invoice, just give us a quick call or send us an email—we'll be happy to send you the invoice you need. 

 

Intra-community delivery

As we usually only supply private individuals, we also charge the VAT of the respective country as provided for and reported via the OSS system. We do not process deliveries to foreign entrepreneurs with ID number, nor do we include the ID number on invoices; therefore, we typically decline such requests in advance as they are technically too complex and involve a high administrative effort. Unfortunately, we therefore cannot offer tax-free intra-community deliveries.